THE OVERCOMERS LLC
Terms and Conditions
Effective Date: September 23, 2026
Website: www.theovercomers.co
Contact: brittney@theovercomers.co
Welcome to The Overcomers LLC. These Terms and Conditions govern your use of our website and participation in our coaching programs.
By booking an appointment, purchasing a coaching program, or accepting these Terms, you agree to the policies outlined below.
1. Our Coaching Services
The Overcomers provides faith-centered coaching for individuals, couples, and families. Our programs focus on personality, identity, personal growth, communication, and relationships.
Each standard coaching program includes:
Three personalized 60-minute online coaching sessions.
Keirsey Temperament Sorter assessments for participating adults and teens (13-17 with parental consent).
An official digital Keirsey personality assessment report for each participant.
Personalized guidance and practical application of assessment results.
Coaching sessions follow three stages: Discovery, Application, and Overcoming. The specific content and pace of each session may vary according to the client's goals and preparation.
2. Coaching Is Not Therapy
The Overcomers provides coaching and educational services, not licensed therapy, mental health counseling, medical care, legal advice, or crisis intervention.
Personality assessments are educational tools and do not diagnose psychological or medical conditions or determine relationship compatibility.
Clients are responsible for their own decisions and for seeking appropriately qualified professional assistance when needed.
The Overcomers does not provide emergency support. If you are experiencing an immediate emergency, contact 911 or your local emergency services.
3. Enrollment and Right to Refuse Service
All prospective clients must complete a complimentary 30-minute exploration call before being considered for enrollment, unless The Overcomers expressly agrees otherwise.
The exploration call allows Brittney and the prospective client to discuss goals, expectations, and whether coaching is an appropriate fit.
Completing an exploration call does not guarantee acceptance into a coaching program.
The Overcomers reserves the right to decline enrollment or discontinue an existing coaching relationship for legitimate professional, business, ethical, or safety-related reasons, including:
The client's needs fall outside the scope of coaching.
The client requires professional services that The Overcomers does not provide.
The client refuses to follow the agreed-upon coaching process or program requirements.
The client repeatedly misses appointments or fails to complete required preparation.
The client fails to make required payments.
The client engages in threatening, abusive, harassing, or otherwise inappropriate conduct.
Continuing the coaching relationship is no longer appropriate or cannot reasonably be conducted within established professional boundaries.
The Overcomers may also decline or discontinue services for other legitimate reasons consistent with applicable law.
If The Overcomers discontinues a paid program for reasons unrelated to client misconduct or breach of the agreement, the client will receive a full or partial refund for prepaid services that will not be provided, subject to applicable law.
All enrollment and service decisions will comply with applicable federal, state, and local laws.
4. Payment and Refunds
Coaching programs are purchased as complete packages.
Following the exploration call, approved clients receive a personalized enrollment invitation and invoice.
Full payment is required before paid coaching sessions begin.
Completed coaching sessions and delivered assessments are non-refundable, except where otherwise required by law.
If a client voluntarily withdraws before completing the program, no refund will be granted.
If The Overcomers cancels a program, refunds for services not provided will be handled in accordance with Section 3.
Any additional coaching sessions or assessments require separate approval and will involve additional fees.
5. Scheduling and Cancellations
Brittney personally schedules all paid coaching sessions. Clients do not receive unrestricted access to schedule their own appointments.
Coaching may require assessments, reflection exercises, or preparation between sessions. Brittney will work with clients to establish appropriate appointment dates.
Clients must provide at least 24 hours' notice to cancel or reschedule an appointment.
Appointments canceled with less than 24 hours' notice without written notice will be considered a no show.
Missed appointments where appropriate notice is given will be rescheduled. A pattern of multiple missed appointments may result in discontinuation of coaching services.
No-shows without a written explanation may result in discontinuation of coaching services.
If a client is more than 5 minutes late, the appointment will need to be rescheduled.
If Brittney must cancel an appointment, the client will be offered an alternative date without losing a prepaid session.
Unless otherwise agreed in writing, coaching packages expire 90 days after purchase. Reasonable extensions may be provided when additional preparation is required or scheduling delays are attributable to The Overcomers.
6. Confidentiality and Privacy
The Overcomers respects the personal nature of coaching conversations and will make reasonable efforts to protect client information.
However, coaching confidentiality is not equivalent to the legal privileges that may apply to licensed therapists or other professionals.
Information may be disclosed when required or permitted by law or when reasonably necessary to address serious safety concerns.
For couples and family coaching, confidentiality and information-sharing expectations will be established before paid sessions begin.
Each participant (13+) will receive their own official Keirsey assessment report. Individual reports will not automatically be shared with other participants without appropriate authorization, however, information from the reports may be referenced to aid in the overall coaching process.
Coaching sessions may not be recorded, transcribed, livestreamed, or distributed without the prior consent of Brittney and all participating individuals.
Client information may be processed through third-party scheduling, payment, assessment, and video conferencing platforms in accordance with our Privacy Policy.
7. Client Responsibilities and Professional Boundaries
Clients agree to participate respectfully, provide accurate information, complete required assessments and preparation, and take responsibility for their own decisions and actions.
Coaching packages do not include unlimited communication with Brittney, emergency support, or services outside the agreed-upon program.
The Overcomers does not guarantee specific personal, relational, emotional, or spiritual outcomes.
Clients may discontinue their participation at any time, subject to the applicable payment and refund terms.
The Overcomers may establish reasonable communication, scheduling, and professional boundaries throughout the coaching relationship.
8. Website Content and Intellectual Property
Website articles, podcasts, videos, coaching materials, and downloadable resources are provided for educational and informational purposes.
Original materials created by The Overcomers remain its intellectual property unless otherwise stated.
Clients may use materials provided during coaching for personal, non-commercial purposes but may not reproduce, distribute, resell, or commercially exploit them without appropriate permission.
The Keirsey Temperament Sorter and associated reports remain subject to their respective owners' intellectual property rights and licensing terms.
9. Legal Terms
The Overcomers does not guarantee uninterrupted website access or particular coaching outcomes.
To the extent permitted by applicable law, The Overcomers is not liable for indirect or consequential damages arising from the use of its website or services.
Nothing in these Terms limits liability or consumer rights that cannot legally be waived.
These Terms are governed by Washington State law, except where another jurisdiction's laws are required to apply.
If a dispute arises, the parties are encouraged to attempt an informal resolution before pursuing available legal remedies.
The Overcomers may update these Terms periodically. Material changes affecting an existing paid coaching agreement will be handled according to that agreement and applicable law.
10. Coaching Agreement and Contact Information
Approved clients must review and sign a separate Coaching Services Agreement before beginning paid coaching sessions.
That agreement will confirm the selected program, participating individuals, payment terms, and any additional requirements specific to the coaching relationship.
If a provision of the signed Coaching Services Agreement conflicts with these general Terms, the signed agreement will control for the applicable coaching services, except where required otherwise by law.
For questions regarding these Terms, please contact:
The Overcomers LLC
Email: brittney@theovercomers.co
Website: www.theovercomers.co